Operation Care

The Operation Care Program provides case management and care coordination services to persons who excessively use the emergency 911 system for non-emergent and/or poorly managed health conditions. Case Managers assess the circumstances of each frequent 911 caller and provide local resources for education, system navigation, care coordination, health care linkages for the uninsured and underinsured and other referrals as needed.

Population Served: High-volume emergency 911 system callers

Services Provided

  • Multi-tiered case management and care coordination
  • Assistance with the removal of barriers to health care
  • Assistance with enrollment to Maryland Medicaid Programs
  • HealthChoice education and system navigation
  • Education on access to low-cost/ no-cost health care services
  • Referrals to medical and specialty services
  • Referrals to substance abuse and/or mental health treatment
  • Referrals to support services